Privacy Policy

1. Introduction

RJ Semaj Solutions LLC, also referred to as “RJ Semaj Solutions,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit rjsemajsolutions.com, submit a form, schedule an appointment, use our website chat or messaging features, communicate with us, or purchase or receive our services.

RJ Semaj Solutions provides website design, digital marketing, customer relationship management setup, appointment booking, lead follow-up, social-media support, and business automation services. This policy applies to the RJ Semaj Solutions website and business operations. It does not apply to RJ Tax Pros LLC or to a client’s separate website, system, or privacy practices.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name, business name, job title, and contact information, such as email address, telephone number, and mailing address.
• Information submitted through contact, assessment, quote, appointment, chat, or support forms.
• Appointment preferences, communication preferences, and records of consent to receive email or text messages.
• Messages, chat transcripts, email content, SMS content, call notes, support requests, and other communications with us.
• Business needs, website information, CRM requirements, service selections, project materials, files, feedback, and information needed to provide requested services.
• Transaction and billing records. Payment-card information may be collected directly by a third-party payment processor; we do not intend to store full payment-card numbers in our general CRM.

Information Collected Automatically

When you use the website, our systems and service providers may automatically receive technical information such as Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an IP address, dates and times of visits, and website interaction or diagnostic data. The website may use cookies or similar technologies that are necessary for website operation, security, preferences, analytics, or connected features. We will update this policy and any cookie controls before enabling advertising cookies or materially different tracking technologies.

Information From Other Sources

We may receive information from referral partners, social-media platforms, scheduling tools, communications providers, public business listings, or other services when you interact with those services or authorize the transfer. We may also receive information from a business client when that client asks us to configure or support its systems. When we process information for a client, the client may be responsible for providing its own privacy notice and obtaining required permissions.

Sensitive Information

Do not submit Social Security numbers, tax returns, banking credentials, passwords, medical records, government identification documents, or other sensitive personal information through ordinary website forms, chat, email, or SMS. RJ Semaj Solutions does not provide tax preparation through this website and does not intend to collect biometric identifiers or biometric information. Contact us before sending information that may require special handling.

3. Why We Collect and Use Information

We may use information to:

• Respond to inquiries and provide requested information.
• Schedule, confirm, reschedule, and manage appointments.
• Prepare assessments, proposals, quotes, agreements, and project plans.
• Provide, operate, maintain, personalize, support, and improve our services.
• Create and manage CRM records, sales opportunities, service requests, workflows, and customer communications.
• Send service-related emails or text messages when permitted, including replies, appointment notices, project updates, support messages, and other requested communications.
• Send marketing messages only when permitted by applicable law and the consent provided.
• Process payments, maintain business and tax records, prevent fraud, protect security, enforce agreements, and comply with legal obligations.
• Measure website performance, troubleshoot problems, understand service interest, and improve the website and customer experience.

4. Text Messaging Program

If you provide your mobile number and affirmatively choose to receive text messages, RJ Semaj Solutions may send the categories of messages described next to the consent choice. Depending on your selection, messages may include informational or transactional communications, such as inquiry responses, appointment reminders, service updates, and support messages, and marketing or promotional communications, such as service announcements or offers.

• Consent to receive marketing text messages is not a condition of purchasing goods or services.
• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out of the applicable texting program. We may send one final message confirming the opt-out.
• Reply HELP for help, or contact james@rjsemajsolutions.com or 708-742-7750.
• Consent applies only to the messaging program and business identified at the time of opt-in.
• Mobile information and SMS consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us deliver and manage the messaging program, such as HighLevel, LeadConnector, telecommunications carriers, messaging infrastructure providers, and vendors acting on our behalf. Those disclosures are for operating the program, not for the providers’ independent marketing. Opting out of marketing texts does not prevent us from responding to a message you send or from delivering non-marketing communications that are permitted by law and requested by you. You may also withdraw consent by contacting us using the information below. We will process reasonable revocation requests as required by applicable law.

5. Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us. We may continue to send non-promotional communications concerning active appointments, requested services, transactions, security, or legal notices. Commercial emails will identify the sender and include the information and opt-out method required by applicable law.

6. How We Disclose Information

We do not sell personal information. We do not disclose mobile information or SMS consent to third parties or affiliates for their own marketing or promotional purposes. We may disclose information in the following limited situations:

• Service providers. We may use providers that support website hosting, CRM, forms, scheduling, email, SMS, telephone, chat, artificial intelligence, automation, file storage, security, analytics, invoicing, payment processing, accounting, and technical support. Current or planned providers may include HighLevel or LeadConnector and their communications infrastructure providers. Additional providers will be used only as needed for the services we operate.
• Client-directed services. When you ask us to connect your systems or share information with a provider you select, we may disclose the information needed to carry out your request.
• Professional advisers. We may share information with attorneys, accountants, insurers, or other professional advisers when reasonably necessary.
• Legal and safety reasons. We may disclose information when we reasonably believe disclosure is required by law, legal process, or a valid government request, or is necessary to protect rights, safety, security, customers, or the public.
• Business changes. Information may be transferred in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to applicable law and appropriate protections.

Service providers may process information in locations outside Illinois. Their handling of information is also governed by their agreements and privacy practices.

7. Artificial Intelligence and Automated Features

We may use AI-assisted tools to help answer questions, organize inquiries, draft responses, qualify leads, summarize conversations, schedule appointments, or support workflows. Automated responses may be incomplete or incorrect and may be reviewed by a person. Do not use an AI or chat feature to submit sensitive personal information. You may ask to communicate with a person by requesting human assistance through the chat, text, telephone, or email channels available.

8. Cookies and Analytics

The website may use cookies, local storage, pixels, or similar technologies for essential operation, security, remembering choices, measuring performance, or understanding website use. Browser settings may allow you to block or delete cookies, although some functions may stop working. RJ Semaj Solutions will add any legally required notice or consent control before enabling nonessential advertising or cross-site tracking technologies.

9. Data Storage Retention and Security

Information may be stored in systems operated by RJ Semaj Solutions and its service providers, including HighLevel or LeadConnector and connected communications, hosting, email, calendar, storage, or payment systems. We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, enforce agreements, protect security, and comply with legal, accounting, or regulatory duties. Retention periods vary by record type and legal need.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size and complexity of our business. No Internet transmission or storage system is completely secure, and we cannot guarantee absolute security. If a breach involving protected personal information occurs, we will investigate and provide notices required by applicable law.

10. Your Choices and Requests

You may ask us to review, correct, update, or delete personal information, or to stop certain communications. Some information may be retained when required for legal, security, accounting, consent, transaction, or dispute-resolution purposes. Where a privacy law grants additional rights, we will process verified requests as required by that law. We may need to verify your identity before completing a request.

To submit a privacy request, email james@rjsemajsolutions.com with “Privacy Request” in the subject line or call 708-742-7750. To stop text messages, reply STOP. To stop marketing emails, use the unsubscribe link.

11. Children

The website and services are intended for adults and business representatives. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child submitted information, contact us so we can review and delete it where appropriate.

12. Third Party Websites and Services

The website may link to third-party websites, social networks, calendars, payment services, or other platforms. Their privacy practices are governed by their own notices. RJ Semaj Solutions is not responsible for a third party’s independent practices. Review the applicable policy before providing information to a third party.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. If required by law, we will provide additional notice or request consent before applying a material change.

14. Contact Us